Terms of service

Terms of Service

Last Updated: August 12, 2026
Welcome to ShopNevyn. These Terms of Service govern your use of our website and the purchase of products from our online store.
By accessing or using our website, placing an order, or purchasing a product, you agree to these Terms of Service. Please read them carefully before using our website.

1. About ShopNevyn

ShopNevyn is an online retail store offering a range of products across categories including:
  • Home & Living
  • Tech Accessories
  • Fashion & Accessories
  • Beauty
  • Kids & Family
  • Trending Finds
We reserve the right to add, remove, or modify products, collections, prices, and services at any time.

2. Eligibility

By using ShopNevyn, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are purchasing on behalf of another person or organization, you confirm that you have authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and specifications displayed on our website are accurate.
However:
  • Product colours may vary depending on your device or screen.
  • Product images may differ slightly from the actual product.
  • Product specifications may change where permitted by the manufacturer or supplier.
  • Availability may change without notice.
We reserve the right to correct errors or inaccuracies and update product information when necessary.

4. Prices

All prices displayed on ShopNevyn are shown in GBP (£) unless otherwise stated.
Prices may change at any time without prior notice.
The price applicable to your order is the price displayed at checkout when you complete your purchase.
Where applicable, taxes, duties, or other charges will be displayed or communicated before completion of your order.

5. Orders

When you place an order, you are making an offer to purchase the products selected at the stated price.
After placing an order, you should receive an order confirmation. This confirmation does not necessarily mean that your order has been accepted.
We reserve the right to cancel or refuse an order in circumstances including:
  • Product availability issues
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Incorrect customer information
  • Shipping restrictions
  • Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. Payments

Payments must be successfully authorized before an order can be processed.
ShopNevyn may use third-party payment providers to process payments securely. We do not knowingly store complete payment card details on our own systems.
You agree to provide accurate and complete billing and payment information.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on the relevant product or checkout page.
Delivery times may vary depending on product availability, destination, shipping method, supplier processing times, courier delays, weather, public holidays, and other circumstances outside our reasonable control.

Free UK Delivery

Customers qualify for free UK delivery on orders over £30, subject to any exclusions or conditions stated at checkout.
Orders below the free-delivery threshold may incur a delivery charge, which will be shown at checkout where applicable.
Delivery estimates are not guaranteed unless expressly stated otherwise.

8. International Orders

If international shipping is available for a particular product, additional shipping costs, customs charges, import duties, or taxes may apply.
Customers are responsible for any applicable customs duties, taxes, or charges imposed by the destination country unless otherwise stated.

9. Returns and Refunds

We want you to have a positive shopping experience.
If you wish to return a product, please review our Refund & Return Policy for information about eligibility, return timeframes, product conditions, and refund procedures.
Products may need to meet specific conditions to qualify for a return or refund.
Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable UK law.

10. Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, please get in touch with our customer support team as soon as reasonably possible.
Please provide your order number and relevant photographs or information where appropriate so that we can investigate the issue and determine the appropriate resolution.

11. Prohibited Use

You agree not to use ShopNevyn for unlawful or unauthorized purposes.
You must not:
  • Attempt to interfere with the operation of our website.
  • Use automated systems to access or collect information without permission.
  • Attempt to gain unauthorized access to our systems.
  • Submit false or misleading information.
  • Use our website to commit fraud.
  • Copy or misuse our content, branding, or intellectual property.
  • Introduce malicious software or harmful code.
  • Engage in activity that could damage ShopNevyn or its customers.

12. Intellectual Property

All content on ShopNevyn, including text, logos, graphics, images, designs, product descriptions, website layouts, and other materials, is owned by or licensed to ShopNevyn or its relevant content providers unless otherwise stated.
You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, payment providers, delivery companies, social media platforms, or other websites.
We are not responsible for the content, availability, policies, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.

14. Website Availability

We aim to keep ShopNevyn available and operating properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend or restrict access for maintenance, updates, security reasons, or other operational requirements.

15. Limitation of Liability

To the extent permitted by applicable law, ShopNevyn will not be responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection laws.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.
The updated version will be published on this page with a revised Last Updated date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

18. Governing Law

These Terms are intended to be governed by the laws applicable to ShopNevyn and its customers.
For UK consumer transactions, applicable UK consumer protection laws will apply. Nothing in these Terms is intended to deprive consumers of mandatory legal rights.

19. Contact Us

If you have questions about these Terms, your order, or our services, please contact ShopNevyn through the contact details provided on our website.
ShopNevyn
Website: shopnevyn.com
157 Bath Road, Kettering, NN16 8NE